Question: What documentation is required to verify my account?
Answer: To verify an account, new users need to provide a copy of their government-issued photo ID as well as a copy of a utility bill that matches the address on their account. A utility bill could be a phone bill, an electricity bill, a bank statement or another similar document.
Question: How long does it take to verify/approve my account?
Answer: Most accounts are approved within hours of completing your account verification. That means you can be trading the same day as you create your account.
Question: How long does it take to process bitcoin withdrawals?
Answer: 100% of the bitcoins you hold on Coinsetter are held in cold storage, and bitcoin withdrawals are processed multiple times per day on weekdays and once per day on weekends.
Question: How can I apply for margin on my account? What is the minimum deposit for this?
Answer: All Coinsetter accounts are automatically enabled for margin trading. In order to trade on margin, your account must have an equity value of $250 or more.
Question: How do I trade with leverage? How do I trade with margin?
Answer: You can trade bitcoin with leverage by adding a 'margin credit' to your account. A margin credit is similar to having additional funds deposited into your account, except that you're utilizing Coinsetter's funds which can't be withdrawn. In order to go long, you can add a USD margin credit and then buy bitcoin. To go short, you can add a BTC margin credit, which funds you can sell in order to go short.
Question: How do I add or remove margin credits?
Answer: You can add margin credits by clicking the 'Request Margin' button on your account dashboard and entering the amount of USD or BTC margin credit you would like added to your account. To remove margin, email our team at email@example.com and let us know.
Question: I accidentally left the verification page and now can't find my way back. How do I return to the verification page?
Answer: You can return to where you left off in the verification section by returning to the Get Started section in your account and clicking the 'Verify' button.
Question: How much does it cost to make a bank deposit?
Answer: Our bank charges a 0.2% fee ($30 minimum fee) on your deposit amount. An intermediary bank may also charge a small fee before your deposit arrives to us.